Shipping Guide

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When will my order arrive?

Once your order is placed, it is processed, packed and sent directly to your door.

 

If you look beside the price on each products page, you will find the time your order takes to dispatch (i.e. the time it takes to pack your order ready for delivery). We try our best to get your order to you as soon as possible and to help fast delivery times, we use some of Australia's largest and most trusted postage providers. 


For an estimate of delivery times to your area, please refer to the table below:

 


*Please note: Delivery times listed above are industry averages as provided by our carriers. Delays may occur during holiday and peak periods, public holidays or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

 

 

How do I track my order?

Once your order is dispatched, you will receive a dispatch confirmation email from us, containing the selected carrier’s name and your tracking number. You can then track it on the carrier’s portal using the tracking number. In some cases, your tracking number may not activate until it is received at your local state delivery depot. Please allow up to 24 hours for your tracking number to activate.

 

 

Will I receive one package or multiple?

Currently, we are going through some warehouse restructuring and orders that include a number of items from different collections may be shipped in separate packages. For each package, you will receive a tracking number and what that package contains. The postage cost to you is not affected by selecting items from different collections, we look after this for you and you will only ever be charged one postage charge that is calculated by weight, not by the number of packages you will receive. 
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Don't forget... We offer Free Shipping on orders over $149! 
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If you have any questions, please do not hesitate to reach out via our online chat, phone (1300 912 192) or via email

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